The pace and complexity of regulation is an ongoing and daunting challenge for firms working within the regulated arena today. Working with the Senior Quality and Compliance Manager and supporting the Director of Operations, you will ensure that our business exceeds all of the regulatory requirements and that our culture of continual business improvement is maintained, and is at the forefront of all business activities.
The Financial Conduct Authority (FCA) covers the regulations of all financial services, including consumer credit. The breadth of potential regulation means that staying on top of changes can be difficult and at times challenging.
Compliance is at the very heart of our business, and as an integral part of our team you will ensure that the company complies with all regulatory requirements and internal policies and procedures.
Working within the FCA principles for businesses and in support of the FCA Treating Customers Fairly outcomes and the new Consumer Duty requirements, you will play an important role in identifying key risks and issues regarding regulated and non-regulated activities.
This role will suit someone who has an excellent knowledge of compliance, preferably within the motor, motor finance or insurance sectors, who is accurate with a keen eye for detail, and above all, who loves the world of compliance!
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Key Responsibilities Act as a day-to-day contact for regulatory and non-regulatory compliance matters. Working with the business to ensure that all regulatory, operational and conduct risks that could impact the group have been identified, assessed and have appropriate controls in place. You will ensure that all business areas are appropriately monitored including all FCA regulatory requirements. |
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Carrying out compliance monitoring, internal audits, client business risk assessments, investigating, responding and recording complaints and reporting back to the Director of Operations and the board as required. |
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Help to embed the Consumer Duty throughout the business via our in-depth implementation plan to ensure that as a business we are removing barriers and helping retail customers to achieve their objectives. |
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Submitting and maintaining applications to the FCA, building the documentation and regulatory content required to ensure compliance and success throughout the business. |
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Ensure the TCF outcomes are embedded within the business, along with the new Consumer Duty, to provide an outstanding level of support to our clients and customers, including looking at customer journeys and any barriers to good customer outcomes. |
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Produce and provide product governance and fair value guidance, with regards to new and existing products, to the business and all elements of the distribution chain. |
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Carry out risk assessments of key business processes, and to include drafting policies, operating processes, procedures and policies. |
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Contribute to root cause analysis and quality assurance requirements, with a view to problem solving and improving business practices. |
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Provide written and verbal advice to both internal and external business areas on the implications of regulatory requirements. |
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Ensure that all internal and external policies and procedures are implemented, reviewed and remain fit for purpose. |
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Carry out a continuous gap analysis of business processes against regulatory requirements and making recommendations for any changes required. |
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Maintaining data and GDPR compliance throughout the business, along with responding to data and SAR requests. |
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Manage the development and delivery of product and compliance training to the business via an e-learning platform, sales meetings and workshops. |
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Contribute to any relevant projects and tasks within the business to ensure our objectives are met. |
This is not an exhaustive list of duties, and the postholder may be required to undertake other reasonable duties, to meet the needs of the business.
The role will require a DBS check to ascertain that the ‘Fit and Proper’ requirements will be met and regulatory references covering the last six years.
The role is working alongside an FCA regulated firm and will require the candidate to abide with the FCA’s Individual Conduct Rules:
1. You must act with integrity
2. You must act with due skill, care, and diligence
3. You must be open and cooperative with the FCA, the PRA and other regulators
4. You must pay due regard to the interests of customers and treat them fairly
5. You must observe proper standards of market conduct
6. You must act to deliver good outcomes for retail customers
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Person Specification - Key Requirements |
Essential |
Desirable |
Measured by: a. CV b. Test/exercise c. Interview d. Documents e. Presentation |
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Eligible to work with the U.K. |
x |
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d |
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Full UK Driving Licence. |
x |
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d |
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Education & Qualifications |
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Minimum of 5 GCSE’s or equivalent at Grade C or above (including English, Math’s), or equivalent training or experience. |
x |
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a, d |
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College, University or equivalent education. |
x |
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a, d |
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Experience |
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Has demonstrable expertise, preferably gained within the motor, motor finance or insurance sectors. |
x |
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a,b,c,e |
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Has good knowledge of the Treating Customers Fairly objectives, the Consumer Duty requirements and the delivery of fair customer outcomes, including a sound understanding of the FCA’s expectations in relation to the treatment of vulnerable customers. |
x |
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b,c,e |
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Skills and Knowledge |
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Be able to drive the business forward with a can-do attitude which sets the tone for compliance and business practices. Demonstrates and reinforces our values through their own behaviour to establish high standards, desired outcomes and culture. |
x |
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a,b,c |
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The ability to communicate effectively, orally and in writing, to a wide variety of groups, with the ability to negotiate, influence, manage, motivate, coach, mentor, inspire, encourage, and develop. |
x |
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a,b,c,e |
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Good attention to detail – the ability to present information clearly, concisely, accurately and in a manner that fosters and promotes understanding. |
x |
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a,b,c,e |
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Has analytical skills, and the ability to review, gather, manage, and disseminate complex/technical information effectively and efficiently. |
x |
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a,b,c,e |
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An understanding of key project management skills and working as part of a team and being solution-led. |
x |
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c |
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A good understanding of business service standards and compliance. |
x |
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c |
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Special Aptitude |
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A flexible approach regarding duties, hours, place of work and being adaptable to change. |
x |
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a, c |
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A good collaborator with the skills to work effectively with teams from different professional backgrounds. |
x |
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a, c |
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A confident and highly motivated individual who can work as part of a team, or independently with a shared vision to deliver the best outcomes for the business. |
x |
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a, c |
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Able to prioritise a diverse workload, work within a budget and meet strict deadlines. |
x |
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a, c |
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Customer focused and committed to on-going service improvement, and is responsive to internal and external customer needs. |
x |
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a, c |
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Ability to think strategically and follow through to planned execution and reporting. |
x |
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a, c |
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Genuine enthusiasm for and commitment to health, safety, welfare, and environmental sustainability. |
x |
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a, c |
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A willingness and aptitude to learn new skills, undergo further training, both formal and work based, to develop themselves and our business. |
x |
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a, c |